OSS and BSS – CRM, revenue management, service assurance

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A shift in priorities

Telcos turn attention to faster time to market and creative bundles after investments in networks and service quality start to pay off

Oracle speeds up rollout of in-car services

Enables Hughes Telematics to enter new markets with 'Concept-to-Cash' solution

Bigger, faster, cheaper with flash

The disruptive impact of in-memory could be comparable to that of cloud computing

Creating loyalty is difficult

Typical industry KPIs based on customer satisfaction have little to do with customer loyalty

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INDUSTRY VIEW

Customer takes center stage

Customers want support services beyond traditional telecom offerings

Rise of the enterprise

As the demands and expectations of consumers and enterprises converge, telcos are moving to attract and retain the more profitable and less fickle enterprise customer

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White Papers

Brand challengers: Next-gen billing for today's mobile providers

Redknee
An out-of-the-box billing and customer care solution enables fast time to market and provides the ability to implement the differentiated billing offerings